Last updated: [Month Day, Year]
[Legal Business Name], doing business as Craftingly Yours (“Craftingly Yours,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal data you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit [website URL], contact us, book a discovery call, request a quote, engage us for creative or marketing services, or otherwise interact with us through our website, email, messaging channels, or social-media pages.
By using our website or submitting your information to us, you acknowledge that you have read this Privacy Policy.
What information we collect. We may collect the following categories of information, depending on how you interact with us: your name, email address, phone number, company or organization name, job title, inquiry details, project details, appointment and booking information, time-zone information, uploaded files, message history, invoice and billing information, and technical data such as IP address, browser type, device information, referral source, page visits, and cookie or analytics data. Please do not send us sensitive personal information, government ID numbers, health information, financial-account details, or other confidential data unless we specifically ask for it for a lawful business purpose.
How we collect information. We collect information directly from you when you fill out a contact form, sign up for updates, book a call, request a proposal, send us an email or message, upload materials, or otherwise communicate with us. We may also collect certain technical information automatically through cookies, server logs, analytics tools, and similar website technologies. If you interact with us through social-media platforms or third-party tools, we may receive the information you choose to make available through those services.
Why we use your information. We use personal data to respond to inquiries, schedule and manage discovery calls, prepare quotations and proposals, provide design, branding, marketing, content, automation, mockup, local-visibility, or related services, manage our client relationship, send service updates, process invoices and payments, improve our website and service quality, maintain security, comply with legal obligations, establish or defend legal claims, and send marketing or promotional communications where permitted or where you have consented.
Our basis for processing. Depending on the context, we may process personal data because it is necessary to respond to your request before entering into a contract with you, necessary to perform our contract with you, necessary to comply with legal obligations, based on your consent, or necessary for our legitimate business interests, such as operating and improving our services, preventing misuse, keeping records, and communicating with prospective and current clients. Where we rely on consent, you may withdraw that consent at any time, although doing so will not affect processing already carried out before withdrawal. [8]
Marketing communications. If you opt in to receive marketing messages from us, we may send updates, offers, portfolio news, or service announcements. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing, we may still send important service or transaction-related messages if you are an active client.
Who we share information with. We do not sell your personal data. We may share information only as reasonably necessary with service providers and business partners that help us operate our website or deliver our services, such as hosting providers, domain providers, email providers, cloud-storage providers, form or CRM platforms, booking-calendar tools, payment processors, analytics providers, professional advisers, accountants, legal advisers, contractors, freelancers, or subcontractors working under confidentiality and data-protection obligations. We may also disclose information if required by law, legal process, court order, regulation, or to protect our rights, users, systems, or business.
International processing. Some of the tools we use may store or process data outside the Philippines. Where that happens, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled in a secure and lawful manner consistent with this Privacy Policy.
How long we keep information. We retain personal data only for as long as necessary for the purposes for which it was collected, for legitimate business recordkeeping, and for legal, accounting, tax, dispute-resolution, or compliance purposes. As a general guide, inquiry and lead information may be retained for up to [12–24 months], and client/project records may be retained for up to [five years] after project completion or longer where required or justified by law, legal claims, or bookkeeping requirements. When retention is no longer necessary, we will delete, anonymize, or securely dispose of the relevant data. [9]
How we protect information. We use reasonable administrative, organizational, physical, and technical safeguards designed to protect personal data against unauthorized access, use, disclosure, alteration, loss, or destruction. These safeguards may include access restrictions, password controls, secure cloud tools, contractual obligations with service providers, and internal controls appropriate to the size and nature of our business. No system, however, is completely secure, and we cannot guarantee absolute security. [10]
Your privacy choices and rights. Subject to applicable law and reasonable verification of identity, you may ask to access, correct, update, or object to certain processing of your personal data; request deletion, blocking, or portability where applicable; withdraw consent where consent is the basis used; and ask questions about how your data is handled. You may also lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, contact us using the details below. [11]
Cookies and analytics. Our website may use essential cookies to operate correctly and may also use analytics, preference, or marketing technologies. If we use non-essential cookies or similar tools that rely on consent, we will present an appropriate notice or consent mechanism. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Third-party sites and platforms. Our website, emails, or social-media pages may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to read their own privacy notices.
Children. Our services are intended primarily for business owners, brand representatives, and adults. We do not intentionally collect personal data from children without appropriate authority or legal basis. If you believe a child has submitted personal data to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.
Changes to this policy. We may update this Privacy Policy from time to time to reflect changes in our services, practices, legal obligations, or technology. When we do, we will post the updated version on this page and revise the “Last updated” date.
Contact us. If you have questions, requests, or concerns about this Privacy Policy or our handling of personal data, you may contact:
[Legal Business Name / Craftingly Yours]
Email: [privacy email]
Business email: [general contact email]
Phone / WhatsApp: [contact number]
Business address: [registered address]
Attention: [Owner / Data Protection Officer / Privacy Contact]